Not only will your QMT Windchimes bring music to your ears, so will our warranty and repair services – designed to help keep your chimes looking and sounding beautiful for years to come. While all of our chimes feature handmade-in-the-USA craftsman quality and materials, Mother Nature can sometimes take a toll on your chimes. So, here’s how to take advantage of this service if you ever need to.
Where To Repair
First are foremost, if your product needs repaired or replaced––regardless of warranty status (more on that below)––send it back our way with some basic information and we will take care of the rest:
9204 Vassau Court, Suite F
Manassas Park, VA20111
- Chime in original packaging
- Receipt with date of purchase -or- a note about the length of ownership and issue
- Home address and phone number
Covered, Whichever Way the Wind Blows
Last month, we wrote about what makes QMT Windchimes so great in the great outdoors. But even though they’re built to last, daily use might leave some grime on your chime or may even result in damage to the tubes or strikers that require replacement. Not to worry, however, because all QMT products are backed by an honest-to-goodness commitment to goodness––meaning we’ll make good on any issues you may experience.
Depending on product line, our limited warranty policy gives you up to five years of hassle-free coverage. Check this list to see how long you’re protected:
* Brand Discontinued 12/31/2017
Beyond The Warranty. Never Beyond Repair.
Regardless of warranty status, we want you to keep enjoying your chimes. For chimes whose warranty has expired, the customary repair fee is just $25, plus the cost of replacement parts and return shipping. Just send it to us at the address shown above and we’ll get it back to making the wind sing in no time.
Please contact customer service if you have specific questions about cost, timeliness, etc., and any one of our representatives would be more than happy to help you make the best decision.